I am not so sure whether the telecommunications shop here that sell cell phone helps you to transfer the data in your old phone to the new phone that you purchased from them. Recently my boss changed to a new cell phone and my colleague (the one that is resigning) helped him to transfer all the data from the old phone to the new ones. It took him quite sometime to do it. He even Google on how to go about it.
If you purchase you cell phone from cellular sales, their mobile expert will teach the customer to use the phone, as well as help transfer contact records or email from the old device to the new. No wonder they are America’s fastest growing companies.